Contact Us

Hay Direct uses a secure Shopify checkout to make ordering hay simple, clear and convenient. Customers can browse our available hay products online, select the quantity they need, and place an order directly through the Hay Direct website.

Once an order is placed, the customer receives an order confirmation, and our team reviews the delivery details before scheduling the order onto the next suitable weekly hay run. This allows us to confirm product availability, delivery location, unloading requirements and any special instructions before the hay is dispatched.

Shopify provides a safe and reliable online checkout experience, giving customers the option to pay securely online by card or other available payment methods. Customers may also choose alternative payment options where offered, including EFT, C.O.D. or invoice terms for approved account customers.

Using Shopify also helps keep the ordering process organised. Each order is recorded with the customer’s contact details, delivery address, products ordered and payment status, making it easier for our team to manage deliveries and provide reliable service.

From order placement through to delivery, Hay Direct aims to make the process straightforward: order online, confirm delivery, schedule the hay run and deliver directly to your property.

Ordering with Hay Direct by text message is simple and convenient. Customers can send us a message with the hay products they need, quantity required, delivery address and any unloading instructions.

Once we receive your text, our team will confirm product availability, pricing, delivery details and schedule your order onto the next suitable weekly hay run. This makes it easy to organise hay without needing to call during business hours or complete the full online checkout process.

Text message ordering is ideal for repeat customers, account customers or anyone who already knows what hay they need. It also allows us to quickly confirm access requirements, shed location, machine unloading options and preferred delivery details before the order is dispatched.

Payment can be arranged by online payment, EFT, card payment or C.O.D. where available. Invoice terms may also be available for approved customers.

Ordering with Hay Direct by email is a simple option for customers who prefer to send through their order details in writing. Customers can email us with the hay products they need, quantities required, delivery address, contact details and any unloading instructions.

Once your email is received, our team will review the order, confirm product availability, pricing and delivery details, then schedule your delivery onto the next suitable weekly hay run.

Email ordering is especially useful for larger orders, repeat orders, account customers or customers who want to include specific instructions such as shed location, access details, preferred delivery notes or invoice requirements.

Payment can be arranged by online payment, EFT, card payment or C.O.D. where available. Invoice terms may also be available for approved customers.